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I.T. Support Services
Through its Information Technology services and
support division, Fortech works with its clients to
integrate information technology products into
existing architectures, infrastructures, and
strategic plans.
Fortech's goal is to provide our customers with the
strongest possible support and the best utilization
of Information Technology products. Fortech's
services include ranges from providing Application
Development to Customer support covering all the
arenas of IT Support Services. and network support
services. The following are the major arenas where
Fortech provides their services
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Application Development & Upgrades
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Hardware Installation and Maintenance
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Database Design and Maintenance
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IT Call Center Services
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Fortech outlines its services as below:
Application Development Service:
Fortech provides Application Development services in
2 different modes:
- Onsite Development Services
- Off-Site Application Development Services
Along with a small on-site team to ensure
knowledge continuity and proactive delivery to the
business and an larger off site team to provides a
leverage to mobilize resources to reach deliver
constraints. Fortech also provides scalability,
Start small, and scale the model once it is
perfected for your environment and culture. Fortech
can ramp teams up — and down — quickly to respond to
your application and business demands.
24x7 Customer Assistance Center:
Fortech, with its Call Center division (Fortech BPO,
Inc) provides 24x7 Customer Assistance Call Center
services. This center operates as a central point of
contact for tracking problems and monitoring changes
made to customer applications. With its experience
in dealing with customers ranging from medium size
to very large size, Fortech strives to provide the
best call center solutions to the clients.
This centralized tracking insures no duplication of
efforts, streamlining processes and speedy
communications. Fortech has served customers from a
lay man to highly experienced technical people.
Fortech Customer Assistance Personnel are highly
technical, yet assist customers in a way they
understand.
Flexibility:
Our flexibility enables Fortech to be
scope-independent and to seamlessly service projects
and services that can be delivered on time (e.g.,
large-scale production support, developments, and
conversions).
Project Management and Quality:
Our staff and facilities are of the highest quality.
Our Global Development Centers are both assessed at
being highly advanced and follow the advanced
project management methodology that serves to
provide the users the best services that are most
economical and are always ON TIME |
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